Privacy Policy
Below is a detailed Privacy Policy for SOLRITE Energy's call center operations. The policy is designed to comply with federal regulations, such as the General Data Protection Regulation (GDPR) for any international customers, the California Consumer Privacy Act (CCPA), and other relevant state and federal laws.
Effective Date: March 14, 2025
Last Updated: 11/15/2024
SOLRITE Energy ("Company," "we," "our," or "us") is committed to protecting the privacy of our customers, partners, and all individuals who interact with our call center via phone calls, emails, or text messages. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
If you are a customer or a partner of SOLRITE or its authorized dealers, this Privacy Policy outlines the rights and responsibilities related to your data under applicable federal and state laws.
1. Information We Collect
We may collect the following categories of personal information through our call center operations:
a. Contact Information:
Name
Phone number
Email address
Physical address
b. Contractual Information:
Contract ID
Details of agreements signed with SOLRITE or its partners
c. Communication Details:
Records of calls, including audio recordings (with notification and consent as required by law)
Emails and text message content
Caller ID, timestamps, and other metadata
d. Billing and Payment Information:
Credit card details, bank account information (only if provided in communication or within our secure automated third-party systems)
e. Usage and System Data:
Data related to your interactions with our representatives, including preferences and feedback
2. How We Use Your Information
We use the information collected for the following purposes:
Service Delivery: To fulfill and manage customer contracts, services, and requests.
Customer Support: To address inquiries, provide support, and improve customer experience.
Compliance: To comply with legal and regulatory requirements.
Marketing and Communication: To send service updates, promotional offers, or satisfaction surveys (with opt-in consent where required).
Security and Fraud Prevention: To protect against unauthorized access or disclosure and ensure the security of our systems.
3. SMS Text Messaging Compliance
SOLRITE Energy offers SMS communications to provide updates, promotions, and service-related information. By opting in, you agree to receive automated text messages from us. Message frequency may vary.
A2P 10DLC Compliance Requirements:
Opt-In Consent: By submitting your phone number, you provide express consent to receive SMS messages from Solrite Energy regarding updates, promotions, and service-related information.
Opt-Out Instructions: You may opt out at any time by replying STOP to any text message. Alternatively, you can contact us at Compliance@SOLRITEenergy.com or call 877-705-7483 to request removal from SMS communications.
No Data Sharing: We do not share, sell, rent, or trade SMS opt-in data with third parties for marketing purposes.
Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.
Support & Help: If you need assistance, reply HELP to any text message or contact us at Compliance@SOLRITEenergy.com or 877-705-7483.
4. How We Share Your Information
We may share your personal information in the following circumstances:
With SOLRITE Dealers and Partners:
For service fulfillment and contractual purposes.
Non-Disclosure to Third Parties for Marketing/Promotional Purposes:
The Company will not share any mobile information with third parties or affiliates for marketing or promotional purposes, unless explicitly authorized by the user.
Permitted Disclosure to Subcontractors for Support Services:
The Company may share mobile information with subcontractors or service providers, solely for the purpose of supporting essential services such as customer service, in accordance with applicable data protection laws. These subcontractors are required to use such information only for the purposes of providing these services and are subject to confidentiality obligations.
Exclusion of Text Messaging Originator Data:
Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances, except where required by law. This information will be maintained strictly for its intended use and will not be disclosed to any third-party entities for any other purpose.
With Service Providers:
Third parties who assist in call center operations, data storage, or analytics, under strict confidentiality agreements.
Legal Obligations:
If required to comply with legal or regulatory mandates, subpoenas, or court orders.
In Case of Business Transfers:
If SOLRITE is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.
5. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
a. California Residents (CCPA):
Right to Know: Request details about the personal information collected and shared.
Right to Delete: Request deletion of your personal data, subject to legal and operational constraints.
Right to Opt-Out: Refuse the sale of your personal information.
b. Federal Privacy Protections (GDPR for EU Customers):
Right to Access: Obtain a copy of your personal data.
Right to Rectification: Correct inaccuracies in your data.
Right to Restriction: Limit the processing of your information.
Right to Object: Opt-out of certain uses, such as marketing.
To exercise your rights, contact us at:
Email: Compliance@SOLRITEenergy.com
Phone: 877-705-7483
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
7. Data Security
We implement industry-standard measures to protect your personal information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
SOLRITE’s call center does not knowingly collect personal information from individuals under 18 years of age without parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be communicated via our website or other appropriate channels.
10. Contact Us
Email: Compliance@SOLRITEenergy.com
Phone: 877-705-7483
Mailing Address: 2407 E Loop 820 N, Fort Worth, TX 76118
By interacting with our call center, you acknowledge that you have read and understood this Privacy Policy.